Buying Cocovey Product

Please read our FAQ before sending us a message.

How do I order Cocovey product ?

The customers can buy Cocovey products online on ‘www.Cocoveyhomes.com’.

Can I place an order through my mobile device ?

Yes. The portal ‘www.cocoveyhomes.com’ cab be accessed with mobile device. The customer can place order through mobile also.

Can I place an order on phone call ?

Yes. The customer can call directly to the Customer support number for Cocovey Product
Contact us on – +91 – 8619815439

How to order if my PIN code is not showing serviceable ?

In such cases, customer can call the Customer support number +91 – 8619815439. The Cocovey team will suggest nearest dealer location.

How will I get order confirmation ?

On receipt of the authorized order, the customer will receive SMS / Email confirmation of the order.

How do I track my order ?

Customer can track order on ‘My Account’ page after logging in on www.cocoveyhomes.com.

Shipping and Delivery

Please read our FAQ before sending us a message.

Would i be notified before delivery?

Yes. The customer will get call / sms from the call centre / courier party before the delivery.

Do Cocovey provide delivery service to my home ?

Yes. All orders placed on www.cocoveyhomes.com will be delivered at the address mentioned while placing the order.

What is the estimated time for delivery ?

All orders are shipped within 2-3 working days. The delivery make take 4-5 working days depending upon delivery location.

Can I change delivery address after placing the order?

Yes. Customer can change delivery address before the order gets shipped.

What is the shipping charges I have to pay ?

There are no shipping charges applied at present.

How do I connect in case my order didn’t deliver ?

In such cases, customer can call the Customer support number +91 – 8619815439 or mail us on cocoveyhomes@gmail.com. The Cocovey team will suggest next course of action.

How do I return a product ordered from Cocovey Website?

In such cases, customer can call the Customer support number +91 – 8619815439or mail us on cocoveyhomes.com. The Cocovey team will suggest next course of action.

Payment Process

Please read our FAQ before sending us a message.

Can I pay through online banking / Credit - Debit card / Cash on delivery ?

Yes. Customer can pay through all listed options on the website: www.cocoveyhomes.com.

Will I get payment confirmation of Prepaid order?

No. The customer will not get any confirmation from Cocovey website. However, customers can follow their bank confirmation.

Is EMI option available for payment ?

No. At present EMI option is not available through selected Credit / Debit Cards. Customers can choose Prepaid option while checkout and select EMI on Payment Gateway page.

I don’t have Credit - Debit Card. Can I still buy on EMI ?

In such cases, customer can call the Customer support number +91 – 8619815439. The Cocovey team will suggest next course of action.

How and when I will get my refund?

Generally refunds is process between 7-10 working days for prepaid orders.

How will I get my refund confirmation ?

No. The customer will not get any confirmation from Cocovey website. However, customers can follow their bank confirmation.