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Buying Cocovey Product
Please read our FAQ before sending us a message.
How do I order Cocovey product ?
The customers can buy Cocovey products online on ‘www.Cocoveyhomes.com’.
Can I place an order through my mobile device ?
Yes. The portal ‘www.cocoveyhomes.com’ cab be accessed with mobile device. The customer can place order through mobile also.
Can I place an order on phone call ?
Yes. The customer can call directly to the Customer support number for Cocovey Product
Contact us on – +91 – 8619815439
How to order if my PIN code is not showing serviceable ?
In such cases, customer can call the Customer support number +91 – 8619815439. The Cocovey team will suggest nearest dealer location.
How will I get order confirmation ?
On receipt of the authorized order, the customer will receive SMS / Email confirmation of the order.
How do I track my order ?
Customer can track order on ‘My Account’ page after logging in on www.cocoveyhomes.com.
Shipping and Delivery
Please read our FAQ before sending us a message.
Would i be notified before delivery?
Yes. The customer will get call / sms from the call centre / courier party before the delivery.
Do Cocovey provide delivery service to my home ?
Yes. All orders placed on www.cocoveyhomes.com will be delivered at the address mentioned while placing the order.
What is the estimated time for delivery ?
All orders are shipped within 2-3 working days. The delivery make take 4-5 working days depending upon delivery location.
Can I change delivery address after placing the order?
Yes. Customer can change delivery address before the order gets shipped.
What is the shipping charges I have to pay ?
There are no shipping charges applied at present.
How do I connect in case my order didn’t deliver ?
In such cases, customer can call the Customer support number +91 – 8619815439 or mail us on cocoveyhomes@gmail.com. The Cocovey team will suggest next course of action.
How do I return a product ordered from Cocovey Website?
In such cases, customer can call the Customer support number +91 – 8619815439or mail us on cocoveyhomes.com. The Cocovey team will suggest next course of action.
Payment Process
Please read our FAQ before sending us a message.
Can I pay through online banking / Credit - Debit card / Cash on delivery ?
Yes. Customer can pay through all listed options on the website: www.cocoveyhomes.com.
Will I get payment confirmation of Prepaid order?
No. The customer will not get any confirmation from Cocovey website. However, customers can follow their bank confirmation.
Is EMI option available for payment ?
No. At present EMI option is not available through selected Credit / Debit Cards. Customers can choose Prepaid option while checkout and select EMI on Payment Gateway page.
I don’t have Credit - Debit Card. Can I still buy on EMI ?
In such cases, customer can call the Customer support number +91 – 8619815439. The Cocovey team will suggest next course of action.
How and when I will get my refund?
Generally refunds is process between 7-10 working days for prepaid orders.
How will I get my refund confirmation ?
No. The customer will not get any confirmation from Cocovey website. However, customers can follow their bank confirmation.